FAQ

We specialize in premium freshwater fishing gear including rods, reels, lines, and a wide variety of lures and terminal tackle. Our product range covers everything from casting rods and crankbaits to jigs, buzzbaits, and ice fishing equipment. Whether you’re a tournament angler or weekend enthusiast, we’ve got the gear to help you land the big one!

Selecting the right rod depends on your target species, fishing technique, and personal preference. Our casting rods are ideal for precision casting with baitcasters, while our freshwater rods come in various actions and powers for different applications. Need help choosing? Email our gear experts at [email protected] with details about your fishing style and we’ll recommend the perfect rod.

Yes! Check out our Kits and Variety Packs section for curated combinations of rods, reels, and tackle that offer great value. These are perfect for beginners or anglers looking to try new techniques without buying individual components.

During checkout, you’ll have the option to create an account by providing your email address and creating a password. Having an account lets you track orders, save your shipping information, and get access to exclusive offers.

Click “Forgot Password” on the login page and enter your email address. We’ll send you a link to reset your password securely.

We process orders quickly to get your gear to you fast! If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t entered the shipping process.

We offer two shipping methods tailored for anglers:
1. Standard Shipping ($12.95 flat rate): 10-15 day delivery via DHL/FedEx with tracking
2. Free Shipping (orders over $50): 15-25 day delivery via EMS with tracking

All orders are processed within 1-2 business days from our Austin, Texas warehouse.

We ship to most countries worldwide, excluding some Asian and remote regions. During checkout, simply enter your address to confirm we can deliver to your location.

Your gear is packed by fellow anglers who understand the importance of protecting delicate equipment. Rods are shipped in protective tubes, and reels/lures are carefully packaged to prevent damage during transit. We take extra care with all our shipments because we know you’re counting on this gear for your next adventure!

Delivery times vary based on your location and shipping method selected:
– Standard Shipping: 10-15 days after dispatch (typically 12-17 days total)
– Free Shipping: 15-25 days after dispatch (typically 17-27 days total)

Pro Tip: Order by Wednesday noon CST for fastest processing. Weekend orders ship Monday.

You’ll receive a tracking number via email as soon as your order leaves our warehouse. Click the tracking link to see your package’s journey to your favorite fishing spot!

We accept Visa, MasterCard, JCB, and PayPal for your convenience. All transactions are securely processed with encryption to protect your information.

No hidden fees! The price you see at checkout is what you’ll pay, with the exception of any import duties or taxes that may be required by your country (these are not controlled by Daiwa Store).

We regularly check competitors’ pricing to ensure we’re offering the best value on premium fishing gear. While we don’t have a formal price matching policy, if you find a significantly better price elsewhere, contact us and we’ll do our best to work with you.

We stand behind every product we sell. If you’re not completely satisfied, you may return most unused items in original condition within 15 days of delivery for a refund or exchange. Please contact us at [email protected] to initiate a return.

1. Contact our customer service at [email protected] within 15 days of delivery
2. We’ll provide return instructions and a return authorization number
3. Pack the item securely in its original packaging
4. Ship it back to us (return shipping costs are the customer’s responsibility)

Once received and inspected, we’ll process your refund or exchange.

For safety and hygiene reasons, we cannot accept returns on:
– Used lures or terminal tackle
– Items not in original condition
– Custom or special order items
– Items damaged due to misuse

If you receive a defective item, contact us immediately and we’ll make it right.

Once we receive your return, please allow 3-5 business days for processing. Refunds will be credited to your original payment method. The time it takes for the refund to appear in your account depends on your bank or credit card company.