Returns & Exchanges

At Daiwa Store, we understand that even the most experienced anglers occasionally need to return or exchange gear. Whether that premium fishing rod didn’t feel quite right in your hands or those jigs weren’t what you expected, we’ve made our returns process as smooth as casting on a calm lake.

Our Return Policy

We stand behind our premium fishing equipment and want you to be completely satisfied with your purchase. You may return most items within 15 days of receiving your order for a refund or exchange.

How to Initiate a Return or Exchange

Follow these simple steps to return your fishing gear:

1. Contact Our Team – Email us at [email protected] within 15 days of receiving your order. Use our template below to ensure we get all necessary information.
2. Wait for Authorization – Our team will review your request and email you a Return Merchandise Authorization (RMA) number within 2 business days.
3. Package Your Items – Securely pack the items in their original packaging with the RMA number clearly visible on the outside.
4. Ship Your Return – Send the package to our address at:
   
   Daiwa Store Returns
   216 North Avenue
   AUSTIN, US 42123
5. Track Your Return – We recommend using a trackable shipping service as we cannot be responsible for lost returns.

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). For exchanges, we’ll cover the cost of shipping the replacement item to you.

Refund Processing

Once we receive and inspect your return:

• Timing: Refunds are processed within 3-5 business days after we receive your return.
• Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal).
• Notification: You’ll receive an email confirmation when your refund has been processed.

Note: Depending on your financial institution, it may take an additional 2-10 business days for the refund to appear on your statement.

Exchange Process

If you need a different size, color, or product:

1. Follow the standard return process above
2. In your initial email, clearly state the item you’d like to exchange for
3. We’ll process the exchange once we receive your return

For faster service, you may place a new order for the desired item while your return is being processed.

Return Request Template

Copy and paste this template into your email to [email protected] to initiate your return:

Damaged or Defective Items

If your fishing gear arrives damaged or defective:

• Contact us immediately at [email protected] with photos of the damage
• We’ll arrange for a replacement or refund at no additional cost to you
• You may not need to return the damaged item – we’ll provide specific instructions

International Returns

For our international customers (excluding some Asian and remote regions):

• The return process is the same, but you’re responsible for all return shipping costs and any applicable customs fees
• We recommend using the same carrier that delivered your original order (DHL or FedEx)
• Refunds will be issued in USD and may be subject to currency exchange rates

We appreciate your trust in Daiwa Store for your premium fishing gear needs. Our goal is to ensure every angler is completely satisfied with their equipment, so you can focus on what really matters – the thrill of the catch!

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