At Daiwa Store, we’re committed to getting your premium fishing gear to you quickly and ensuring you’re completely satisfied with every purchase. Whether you’re stocking up for tournament season or trying new lures for weekend adventures, our shipping and returns process is designed with anglers in mind.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two reliable shipping options to meet your needs:

Standard Shipping – $12.95

  • Carrier: DHL or FedEx
  • Delivery Time: 10-15 business days after shipment
  • Includes tracking and insurance

Free Shipping (Orders over $50)

  • Carrier: EMS
  • Delivery Time: 15-25 business days after shipment
  • Includes basic tracking

Note: Delivery times are estimates and may vary depending on destination and customs processing. International customers (excluding some Asian and remote regions) may experience additional delays.

Returns & Exchanges

We understand that even the most experienced anglers occasionally need to return gear that doesn’t meet their expectations. Our hassle-free return policy ensures you can shop with confidence.

Return Policy Overview

  • Return Window: 15 days from delivery date
  • Condition: Items must be unused, in original packaging with tags attached
  • Refund Method: Original payment (Visa, MasterCard, JCB, or PayPal)

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

  • Opened Hooks & Terminal Tackle
  • Used fishing line
  • Custom or personalized items

Step-by-Step Return Process

1. Contact Our Team

Email [email protected] within 15 days of receiving your order. Use our template below to ensure we get all necessary information.

2. Wait for Authorization

Our team will review your request and email you a Return Merchandise Authorization (RMA) number within 2 business days.

3. Package Your Items

Securely pack the items in their original packaging with the RMA number clearly visible on the outside.

4. Ship Your Return

Send the package to:

Daiwa Store Returns
216 North Avenue
AUSTIN, US 42123

We recommend using a trackable shipping service as we cannot be responsible for lost returns.

5. Track Your Return

Monitor your package using the tracking number provided by your shipping carrier.

Refund Processing

  • Timing: 3-5 business days after we receive your return
  • Method: Original payment method
  • Notification: Email confirmation when processed

Depending on your financial institution, it may take an additional 2-10 business days for the refund to appear on your statement.

Exchange Process

Need a different size, color, or product?

  1. Follow the standard return process above
  2. In your initial email, clearly state the item you’d like to exchange for
  3. We’ll process the exchange once we receive your return

Pro Tip: For faster service, place a new order for the desired item while your return is being processed.

Damaged or Defective Items

If your fishing gear arrives damaged or defective:

  • Contact us immediately at [email protected] with photos
  • We’ll arrange a replacement or refund at no additional cost
  • You may not need to return the damaged item – we’ll provide specific instructions

International Returns

For our international customers:

  • Process is the same as domestic returns
  • You’re responsible for return shipping costs and any customs fees
  • We recommend using the same carrier that delivered your original order (DHL or FedEx)
  • Refunds issued in USD (subject to currency exchange rates)

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Dear Daiwa Store Team,

I would like to request a return/exchange for my recent order (#[Your Order Number]). Below are the details:

Items to Return:
– [Product Name 1], SKU: [SKU if available], Quantity: [X], Reason: [Reason for return]
– [Product Name 2], SKU: [SKU if available], Quantity: [X], Reason: [Reason for return]

Preferred Resolution: [Refund / Exchange for (specify product)]

Shipping Method Used: [Standard/FedEx/DHL/Free Shipping]

Additional Notes: [Any special instructions]

Please send the RMA number and return instructions at your earliest convenience.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Phone Number (optional)]

Angler’s Assurance

Not sure if a product is right for your fishing needs? Our customer service team of experienced anglers is happy to provide detailed product information before you purchase. Email us at [email protected] with any questions!

We appreciate your trust in Daiwa Store for your premium fishing gear needs. Our goal is to ensure every angler is completely satisfied with their equipment, so you can focus on what really matters – the thrill of the catch!

Last Updated: [Insert Date]